Delivery Information

Shipping

Orders place before 3pm will be dispatched same working day. If this is not possible based on availability or any unforseen circumstance, we will contact you and estimate a delivery date for you.

The cheapest form of delivery will be automatically selected when items are added to the cart. Our delivery charges are as follows:

Orders under £80.00 - £3.95 for 2 to 3 day delivery
Orders under £80.00 - £5.95 for Next day delivery
Orders over £80.01 - Free next day delivery

Pre 10.30, Pre Noon & Saturday Morning deliveries are also available, please call 0330 002 0002 for pricing.

Orders can be shipped next working day for £8.95 orders placed before 3pm will be shipped the same working day.

All prices exclude VAT

Large products such as cabinets will be delivered on a pallet to the first point of entry to your premises the drivers will not be able to help you take the products in. Large items we aim to deliver within 5 working days.

Orders placed after 3pm will be processed for delivery on the following working day.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

International Shipping

For all orders outside of the UK please contact sales@cablecafe.co.uk for a quote.